We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at benzvibe.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at benzvibe.store@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at benzvibe.store@gmail.com.

Order Cancellation

Orders can be canceled within 12 hours of purchase.
After 12 hours, your order begins processing with our fulfillment partners, and we can no longer cancel it.

Returns & Refunds Eligibility

At BenZvibe, customer satisfaction is our priority.
We offer refunds or replacements in the following cases:

1. Damaged or Defective Products

If your item arrives damaged, broken, or defective, please contact us within 7 days of delivery with:

• A clear photo of the damaged item
• The order number
• The packaging (if possible)

We will send a free replacement or a full refund.

2. Wrong Item Received

If you receive the wrong product, please send us photos of:

• The item you received
• The shipping label

We will resend the correct item for free, or issue a refund.

3. Item Not Delivered (Lost in Transit)

You are eligible for a refund if:

• Your order is not delivered within 45 business days (U.S. orders)
• International orders not delivered within 60 business days

We will issue a full refund or resend the item.

Non-Refundable Situations

We cannot offer refunds in the following cases:

• The customer entered the wrong shipping address
• The package was returned due to the customer not picking it up from the post office
• Delays caused by customs, weather, or carrier issues
• Minor variations in color/size due to screen settings or manufacturing differences
• Change of mind after the product has been shipped

Returns (Physical Return Not Required)

Since we work with international fulfillment partners, we do not accept physical returns unless specifically approved.

Most cases will receive:

• A refund, or
• A free replacement

without the need to send the product back.

Refund Processing Time

Once approved, refunds are processed within 3–7 business days to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company (may take time before posting)
3. Contact your bank

If you still have issues, email us anytime.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at benzvibe.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at benzvibe.store@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at benzvibe.store@gmail.com.

Contact Us

For refund or order issues, contact us at:
benzvibe.store@gmail.com

Your happiness matters — we’re here to help!